Stay Connected
- Free Installation
- 24/7 Customer Support
- Lightning-Fast Fiber Internet
- Quick Installation
Get Connected
KWIQSURF Networks is your trusted fiber internet provider in the outskirts of Nairobi, Kiambu, and surrounding areas. Founded by telecommunications experts, we deliver the fastest broadband internet with simple, affordable access to our full-fiber network.
Experience high-speed fiber optic internet for homes, businesses, and community groups. Our reliable internet connection ensures you stay connected with lightning-fast speeds and unlimited data.
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The principles that guide everything we do
We put our customers at the heart of everything we do, ensuring exceptional service and support.
We deliver consistent, dependable service that our customers can count on 24/7.
We continuously evolve and adopt cutting-edge technology to serve our customers better.
We're committed to making a positive impact in every community we serve.
We operate with transparency, honesty, and ethical business practices.
We believe fast internet should be accessible to everyone, at prices that make sense.
Explore our coverage areas on the map below
Find answers to common questions
Your billing cycle begins on the date you make your monthly subscription and lasts 30 days from that date.
Payments made to the wrong account should be forwarded to our customer support team for correction. When payment does not reflect in your account, forward the payment confirmation message to our customer support team for update.
If you are moving houses or would like your router moved to a different location, contact customer support for assistance. If moving within the KWIQSURF network, kindly give a notice of 1 week prior to your moving date so you can be scheduled for a smooth transition. Relocation services are billed at Kshs. 1,000 payable via our paybill.
If your router is blinking red, it means you're experiencing a loss of signal. Kindly contact our customer support team for further assistance. If you're unable to connect to the internet, it may be due to a payment issue. If you've paid and are still not connected, please contact our customer support team.
You could be maxing out the bandwidth on your selected service with many devices online, leading to low speeds. If there are many users on the same connection, you can opt to upgrade to a higher package to solve the issue. For poor signal strength, kindly contact our customer care agents to perform a check and offer a solution.
In case of an upgrade or downgrade, kindly contact our customer care team for assistance. Our agents will guide you through the process.
If you need an installation, you can contact our customer care lines at any time to book. Our customer care agents will take you through the process. Kindly note that FREE INSTALLATION only applies to 20Mbps packages and above. For users looking at 10Mbps package, a one-off installation fee of Ksh. 2,000 applies.
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Monday - Saturday: 8:00 AM - 5:00 PM
24/7 Technical Support Available
